Handles technical, contractual and facilities utilization activities with the factoring clients to maximize utilization achievement while maintaining a quality portfolio and excellent client service level.
· Conducting technical meetings with the client In the beginning of the business relation as a future point of contact.
·Explain to the clients the approved facility and its related technicalities.
· Activating approved facilities.
· Reporting any technical obstacles for the concerned departments to work on it.
· Managing facilities in terms of daily position to follow up the facilities status.
· Reviewing clients’ contractual documentations.
·Follow up the clients` repayment pattern for evaluation and reporting.
· Maintain facilities collaterals are renewed and valid.
· Handling clients` complains and working on solving them smoothly.
· Contribute in setting strategies with the business team to increase the clients` utilization of the granted facilities.
· Prepare required management, business and clients reports.
·Efficiently manage the accounts utilization with the approved clients.
·Follows-up on the collection of receivables of past-due clients
· Ensures timely and accurate call reporting.
· Establishes / reinforces personal and company credibility.
· Remains up-to-date on clients’ plans and saturates the relationship with them through multiple-selling
· Monitors accounts’ performance in terms of growth, profitability, and collection track record
· Proactively attempts to regain attractive client accounts that were lost in the past.
·Addresses complaints filed by clients.
·Assist in setting marketing plans, strategies and in initiating new channels for the company to expand its clients’ network.
· Ensure quality customer satisfaction service.
. Ability to train and coach subordinates and newly hired team members.